Revenue Management Hotel Training company

http://www.tsa-solutions.com/

This company did upselling training for front office at The Opposite House.

One Minute Manager Overview

He became a One Minute Manager not because he thought like one, or
talked like one, but because he behaved like one.

He set One Minute Goals.
He gave One Minute Praisings.
He gave One Minute Reprimands.
He asked brief, important questions; spoke the simple truth; laughed,
worked, and enjoyed.

And, perhaps most important of all, he encouraged the people he worked
with to do the same.

He had even created a pocket size “Game Plan” to make it easier for the
people around him to become One Minute Managers. He had given it as a
useful gift to each person who reported to him.

Encouraging good behaviour, punishing bad

Reprimand peoples actions not the person.

Reprimand has to be immediate, and followed by positive comment on the persons character, or worth as a person.

Before giving a reprimand you have to see the behavior
yourself—you can’t depend on what someone else saw. You never give a
reprimand based on ‘hearsay.’ ”

How does that translate,” the young man wanted to know, “into practical
action?”
“Each parent is taught to physically touch their child by putting their hand
on the child’s shoulder, touching his arm, or if he is young actually sitting
the child in their lap. Then the parent tells the child exactly what he did
wrong and how the parent feels about it—and in no uncertain terms. (You
can see that this is very like what the family members did for the sick
woman.) Finally, the parent takes a deep breath, and allows for a few
seconds of silence—so the child can feel whatever the parent is feeling. Then
the parent tells the youngster how valuable and important the child is to the
parent.
“You see,

"behavior and worth are not the same things"

Training a whale

How do you get a whale to jump over a rope? You start with the rope on the bottom of the pool, and feed the whale when he crosses, then you raise it until it is above water. The same principle applies to training humans, and should be kept in mind when giving praises and setting goals to employees.

From The One Minute Manager