Revenue Management Hotel Training company

http://www.tsa-solutions.com/

This company did upselling training for front office at The Opposite House.

One Minute Manager Overview

He became a One Minute Manager not because he thought like one, or
talked like one, but because he behaved like one.

He set One Minute Goals.
He gave One Minute Praisings.
He gave One Minute Reprimands.
He asked brief, important questions; spoke the simple truth; laughed,
worked, and enjoyed.

And, perhaps most important of all, he encouraged the people he worked
with to do the same.

He had even created a pocket size “Game Plan” to make it easier for the
people around him to become One Minute Managers. He had given it as a
useful gift to each person who reported to him.

Encouraging good behaviour, punishing bad

Reprimand peoples actions not the person.

Reprimand has to be immediate, and followed by positive comment on the persons character, or worth as a person.

Before giving a reprimand you have to see the behavior
yourself—you can’t depend on what someone else saw. You never give a
reprimand based on ‘hearsay.’ ”

How does that translate,” the young man wanted to know, “into practical
action?”
“Each parent is taught to physically touch their child by putting their hand
on the child’s shoulder, touching his arm, or if he is young actually sitting
the child in their lap. Then the parent tells the child exactly what he did
wrong and how the parent feels about it—and in no uncertain terms. (You
can see that this is very like what the family members did for the sick
woman.) Finally, the parent takes a deep breath, and allows for a few
seconds of silence—so the child can feel whatever the parent is feeling. Then
the parent tells the youngster how valuable and important the child is to the
parent.
“You see,

"behavior and worth are not the same things"

Training a whale

How do you get a whale to jump over a rope? You start with the rope on the bottom of the pool, and feed the whale when he crosses, then you raise it until it is above water. The same principle applies to training humans, and should be kept in mind when giving praises and setting goals to employees.

From The One Minute Manager

Life is like a dick

Life is a bit like a dick, it sometimes get's hard without no apparent reason.

Frans Johansson: The Secret Truth About Executing Great Ideas

http://the99percent.com/videos/6806/frans-johansson-the-secret-truth-about-executing-great-ideas

Strategic Plan

"We have a strategic plan, i'ts called doing things"
Herb Kelleher, Southwest Airlines

If a man speaks his mind in a forest and no woman hears him, is he still wrong?

MBA in 1 Minute

Reporting: Where am I?
Analysis: How did I get here?
Goal: Where do I want to go?
Plan: What am I going to do to get there?
Strategy: How am I going to do what I have to do to get there?
Implementation: Stop asking so many questions and go there

Interesting web page on business topics

http://sophisticatedfinance.typepad.com/sophisticated_finance/2008/11/new-business-development-process.html

Executive MBA IE

Sponshorship for Executive MBA

http://tourism.blogs.ie.edu/2010/04/06/convocatoria-becas-turismo-de-espana-2010-para-espanoles-y-extranjeros/

Formula for success ?

I can not give you a formula for success, but I can give you a formula for failure: Try to please everyone.

Mark Twain

Interesting companies

Startet producing bicycle fenders developed into design and brand creation http://www.curana.com/

http://www.jaga.be/
Innovation in radiatior design

Examples of Business Plan presentations

Presentations for IPO's

one about hotels:
http://www.retailroadshow.com/roadshows.asp
Chatham Lodging Trust (IPO)

see also www.demo.com

Blogg on China trip in the Economist

Blogg on China trip in the Economist by Reggie

http://www.economist.com/business-finance/business-education/displaystory.cfm?story_id=15898918

Simple way to learn MBA

http://www.mbabullshit.com/

Understanding the whole system

"Dividing an elephant in half does not produce 2 small elephants"

Laws of unintended consequences

Peter Senge
The Fifth Discipline

Attention span

"I have the attention span of a small goldfish on drugs" -Jon Kåre

New Business Models

For new business models don´t listen to your customer, because if they agreed with the new business model they would not be your customers.

"If I listened to my customers they would have asked for faster horses"
Henry Ford

Outside the box thinking

If it´s impossible to think outside of the box, talk to people outside of the box.
Nestlé got a manager outside of the organisation to run Nespresso.

Making assumptions

Assumption is the mother of all fuck ups !

Putting an elephant together

A complicated project is like putting together an elephant one guy brings the trunk one guy brings the foot, and then you usually have one guy standing behind taking all the shit !

quoted from M&A class at Vlerick

Take it as it comes

you have to take it as it comes,and sometimes it comes with 2 children and a mother in law.

quoted from M&A class at Vlerick